1. Before work begins

You can cancel at any point before work begins. If a booking deposit has been paid and no work has started, it is refunded in full.

2. During a project

If you cancel after work has started, you pay for the work completed to that point, calculated against the quoted scope, and you receive everything produced so far—structure documents, designs and build files. Any payment beyond the completed work is refunded; any shortfall is invoiced. Cancellation takes effect when received in writing.

3. The express launch page

Because the fixed-format launch page starts only when your final copy and images are received and is delivered within days, it is normally paid in full up front, as confirmed in the written quote. Once work has started, the during-a-project rule above applies.

4. The care plan

The care plan is optional and can be cancelled at any time, taking effect from the next billing date. There is no minimum term and no exit fee. On cancellation you keep your website, and the handover guide explains how to move hosting elsewhere.

5. After launch

Defects reported within 30 days of launch are fixed at no charge; this is a repair commitment, not a refund mechanism. Because a completed and launched website has been delivered in full, launched projects are not refundable—but genuine problems are always looked at first as things to fix.

6. If the studio cancels

If the studio has to cancel a project for reasons on its side, you receive everything produced so far and a refund of any payment not yet covered by completed work.

7. How to cancel

Email fanhui100@gmail.com with the project name. A confirmation and a statement of any balance or refund follows within five working days. Statutory consumer rights are unaffected by this policy.